I am unable to access a certain site or app while connected to Hotspot Shield.How do I troubleshoot Hotspot Shield connection issues on Android?. ![]() If you cannot connect to Hotspot Shield VPN on any network, you'll need to troubleshoot general device issues. To rule out any other connection issues, try to connect using mobile data or a different WiFi network. *Ask this because a firewall or antivirus program could be blocking VPN access Other issues that might block your VPN connection at work Is there a firewall or antivirus program set up that could be conflicting with VPN access?* Before attempting to regenerate your VPN key, we recommend changing your location first to see if that allows you to connect without issues.*Ask this because two VPNs can’t work well at the same time Is there an existing VPN on the network?*.If you work in a smaller company or are able to send a message directly to your office IT department, contact your Network Administrator and ask the following: Then, check that your IT department hasn’t blocked VPNs on the network If you're not able to connect on any of these, skip to the related articles, linked below. If it’s against company policy to use a VPN, we recommend using mobile data or a personal internet hotspot instead anyway. ![]() To pinpoint the cause, try using mobile data alone or a personal internet hotspot. You'll want to log in to the WiFi network first and Hotspot Shield second. Next, check to see if a password is required to access your office WIFI connection. What can I do if my VPN is blocked at work?įirst, ensure you’re running the latest version of Hotspot Shield on your device. After clicking Fix it, follow these steps: On the Settings page, look for TCP Override in the middle of the screen. Click Fix it when you see the 'We can't connect to VPN' message. Turn on TCP override in your settings and try again. your office blocks websites like Facebook and YouTube and you want to use Hotspot Shield VPN to bypass the block). We can't connect to VPN Your antivirus or firewall might be blocking VPN. Click (or tap) the red Sign out button at the bottom of the app.Sometimes, when trying to connect to Hotspot Shield VPN at work, people experience that the VPN is trying to connect, but it just keeps spinning and never connects.įollow the instructions below if you’re having issues connecting Hotspot Shield VPN at work (i.e.If none of the above solutions work and Mozilla VPN keeps disconnecting, you can try resetting Mozilla VPN: Click the lock icon in the preference pane, then enter an administrator name and password.Click the Security or Security & Privacy icon.Back on the Allowed apps window, make sure mozillavpn has both the Private and Public boxes next to it checked.Navigate to the VPN by going through the following path: This PC > Windows (C:) > Program Files > Mozilla > Mozilla VPN > MozillaVPN.exe.Click the Allow another app button close to the bottom of the window. The Allow another app button should highlight.Click the Change Settings button at the top right of the window to make changes. How to solve Hotspot Shield connection problem Open Settings app > click on Network & Internet >Status Under Change your network settings.In the Windows Start Menu search bar, type Allow an app through Windows Firewall and click on the first result.In order to do this, you will need to refer to your specific application's support documentation. If you have a Firewall or Antivirus that also monitors your internet connection, it’s a good idea to disable them or allow an exception for Mozilla VPN. ![]() To learn more about how to disguise Mozilla VPN as DNS traffic using port 53, see this article.
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